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    Refunds and Returns

    Full Refund or Exchange
    Customer satisfaction is our #1 priority. If you’re not satisfied with your order for any reason, simply return it to us for a full refund or exchange.
     

    Returns
    Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery
    In your email, please include:
    1) Your name and order number
    2) Refund or Exchange
    3) Name of the items you are dissatisfied with
    4) If exchanging, specify the product you wish to receive
     

    We will always respond within two business day and issue a full refund or exchange.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@strapbandits.com.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 

    Attn: StrapBandits c/o Calvin BSKPAZGH
    13822 NE Airport Way
    Portland, Oregon, 97251-9614
    United States
    Tel: 971-998-9313

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please inform us once you ship it, so we can look out for it.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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